Powered by Incedym UniversalSomething not working, or a dispute to raise? We read every message ourselves — no ticket bot in the loop.
incedym@gmail.com — for account issues, profile questions, or anything that doesn't fit the categories below.
incedym@gmail.com — include the job or booking reference. Payments run through a licensed split-payment processor, so most disputes work alongside that processor's own resolution process plus our own review.
incedym@gmail.com — if you're a provider and were rejected, see if you're rejected first for the resubmission and appeal paths.
incedym@gmail.com — a provider misrepresenting availability, identity, or anything else safety-related. These go to a human reviewer directly.
We aim to respond within one business day. For anything urgent involving a job in progress, put "urgent" in your subject line.