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Help & resources

Everything you need to get going, understand how verification works, or get in touch with a real person.

Getting started

The basics.

Getting started

How to toggle availability and keep your reliability score healthy.

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FAQ

Answers to the questions we hear most about bookings, payments, and availability.

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Contact support

Something not working, or a dispute to raise? We read every message ourselves.

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Trust & verification

Providers are verified. Browsing never requires an account.

Why we verify

Why providers are checked, and why consumers aren’t held to the same bar.

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How it works

The four-step check, and what happens when something’s unclear.

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If you’re rejected

Resubmit vs. appeal, and how to tell which one you need.

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Your data

Where it’s stored, who sees it, how long we keep it.

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