Powered by Incedym UniversalYou'll always be told why. What you do next depends on which kind of "no" it was.
Something was unclear or didn't match — a blurry photo, a typo in your address. Fix it and send it again; it goes through the same check from the start. There's a limit on how many times before you're moved to appeal instead.
You think the rejection was just wrong. An appeal skips straight to a real person — it doesn't get run through the same automated check again.
Either way, your rejection reason tells you which one actually fits.
We track resubmissions and appeals on your account, so if you do need a human to step in, they've got the full picture, not just the one attempt in front of them.
Want the full picture on the check itself? See how verification works →